Shipping policy

CELLENE ships worldwide from 
our fulfilment centre in the 
United States.

PROCESSING TIME:
All orders are processed within 
1-3 business days of purchase. 
Orders placed on weekends or 
public holidays are processed 
the following business day.

ESTIMATED DELIVERY TIMES:

United States:
Standard: 5-8 business days
Expedited: 2-4 business days

United Kingdom:
Standard: 6-10 business days

Canada:
Standard: 7-12 business days

Australia:
Standard: 8-15 business days

Note: Delivery times are estimates 
and may vary due to carrier delays, 
customs processing, or peak periods. 
CELLENE is not responsible for 
delays caused by customs or 
third-party carriers.

SHIPPING COSTS:
Free standard shipping is available 
on all orders. Expedited shipping 
costs are calculated at checkout 
based on your location.

CUSTOMS AND IMPORT DUTIES:
International orders may be subject 
to customs duties and import taxes 
imposed by your country. These 
charges are the responsibility 
of the customer and are not 
included in our product pricing 
or shipping fees.

CELLENE products are shipped 
directly from our US-based 
fulfilment partner. International 
customers should be aware that 
products are imported and may 
be subject to customs clearance.

ORDER TRACKING:
A tracking number will be sent 
to your email within 24-48 hours 
of your order being dispatched. 
Track your order using the link 
provided in your shipping 
confirmation email.

LOST OR DAMAGED ORDERS:
If your order arrives damaged 
or does not arrive within the 
estimated timeframe, contact us 
at support@shopcellene.com 
with your order number and we 
will resolve the issue promptly.

INCORRECT ADDRESS:
CELLENE is not responsible for 
orders shipped to an incorrectly 
entered address. Please verify 
your shipping details carefully 
before completing your purchase.